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The 10.11.5 combo update is for taking a 10.11.x system to 10.11.5. After you have some version of 10.11, you can apply the 10.11.5 Combo Update (although you will not have to since you will get the latest, freshest 10.11.x from the App Store and that's 10.11.5). What I mean is you can't just go to and search for El Capitan and download it. If you’re still encountering difficulty downloading from the Mac App Store, Apple’s support channel will have the most insight into their systems so we recommend contacting them directly.You have to go through the App Store to get to 10.11 (technically not true- you can buy El Capitan on a USB drive, for example). You can remove the temporary account once that’s sorted out! Log into that administrator account to install the app, then switch back to your primary account to use it. If this doesn’t help, we’ve also heard reports that this issue can be solved by temporarily creating a new administrator user account on your Mac.

More information about redownloading past purchases can be found on Apple’s Support Site here. Click the Install cloud icon under the app name to reinstall. Reopen the App Store, and log back in with your Apple ID (Store > Sign In).Ĭlick your account name or photo at the bottom of the sidebar to see your past purchases. Log out of the App Store on your Mac (Menu Bar >  > App Store, then Store > Sign Out). (In our experience, deleting is more effective than merely dragging it to the Trash or by other methods.) Within the Launchpad, click and hold on the app icon, then click the black “X” icon that appears. We recommend you carry them out in the order we’ve posted them here.ĭelete the app from your Mac via the Launchpad app. With that said, here are some steps we’ve found that can help work around these error messages. This means that we cannot directly fix or repair the damaged files which are causing these error messages. We’re always happy to assist as much as possible, but it’s important to understand that Mac App Store purchases and downloads are controlled exclusively by Apple.

Delete OmniFocus.app and download it again from the App Store” or “This application can’t be verified.” Such error messages include “OmniFocus.app is damaged and can’t be opened.

From time to time, customers contact us about certain error messages they see when downloading our apps via the Mac App Store.